ALBERTO: Tami, I’ve got a problem. Can we talk for a minute?
TAMI: Sure, Alberto, what’s up?
ALBERTO: Last week my sous-chef, Ricky, bought tomatoes that just weren’t ripe. It made me really angry. We’ll never keep our Michelin star unless we maintain the quality of our produce!
TAMI: Wow, Alberto, that sounds like a real problem. So you’re saying that Ricky bought tomatoes you couldn’t serve?
ALBERTO: Yes! And it’s not the first time...
TAMI: I’ll do something about this right away.
What component of reflective listening is missing from this conversation?

Affirming contact
Clarifying the implicit
Paraphrasing the expressed

Question

27-06-2022
Business

contestada

ALBERTO: Tami, I’ve got a problem. Can we talk for a minute?
TAMI: Sure, Alberto, what’s up?
ALBERTO: Last week my sous-chef, Ricky, bought tomatoes that just weren’t ripe. It made me really angry. We’ll never keep our Michelin star unless we maintain the quality of our produce!
TAMI: Wow, Alberto, that sounds like a real problem. So you’re saying that Ricky bought tomatoes you couldn’t serve?
ALBERTO: Yes! And it’s not the first time...
TAMI: I’ll do something about this right away.
What component of reflective listening is missing from this conversation?

Affirming contact
Clarifying the implicit
Paraphrasing the expressed

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tutorconsortium005 tutorconsortium005 · Answer 1 · 2022-07-02T16:04:49+02:00

The component of reflective listening that is absent from this conversation is clarifying the implicit.

Affirming contact:

Instead of necessarily signaling agreement, the purpose of affirming contact is to express attentiveness and assurance.

So "Wow" and "Yes!" in the conversation expresses attentivness and make Affirming contact.

Paraphrasing the expressed:

It clarifies to the speaker both what was heard and what the listener's thoughts and feelings were. occasionally use a follow-up question

Hence When TAMI said, "So you're saying that Ricky bought tomatoes you couldn't serve?" she was paraphrasing what was said. when he responded to ALBERTO's remarks.

Clarifying the implicit:

Any implicit messages, such as thoughts and feelings that are not fully or explicitly expressed along with their outwardly expressed message, are clarified.

Hence The conversation lacks Clarifying the implicit.

Learn more about Reflective Listening here:

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