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Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making

Respuesta :

anthougo

Answer:

Fiona makes only routine operational decisions.

Explanation:

These types of decisions are made on a daily basis.  There is no innovation required at the operational level in decision-making.  As noted, everything Fiona deals with is listed in her employee manual.  She is only required to follow routine instructions and procedures.  She is not involved with any tactical or strategic decisions.  Tactical and strategic decisions are made mostly by her Customer Relations Manager and Senior Management respectively.

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