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From a customer's perspective, what are the skills and qualifications that service employees in both large and small organizations must possess

Respuesta :

Explanation:

Remember, we are told, "from a customer perspective." Therefore, here are some skills and qualifications needed:

  • Good human relations: this skill requires that the service employees be friendly, patient, kind, good listeners, etc.
  • Ability to pass information clearly: This means that they should be able to offer assistance to their customers clearly.
  • Time management: Customers want employees who are fast at what they do taking into consideration the customer's time, not sluggish people.
  • Adequate knowledge of service: This means that they should be professionally qualified to deliver quality services.

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