To create a good business process flow chart, one should emphasize ________ and put less emphasis on ________.
a. meeting with top management; meeting with staff employees
b. following rigid rules on how to prepare a business flowchart; clearly communicating the activities involved in the process
c. clearly communicating the activities involved in the process; following rigid rules on how to prepare a business process flowchart
d. meeting with staff employees; meeting with top management