You received a call form a user who brought her own device to the office but cannot find or connect to the company WLAN. The laptop shows other available wireless networks in the building. This user and the other users in her department are connected to the company WLAN and can browse to multiple websites with no problem from their company-assigned laptops.
Which of the following is the most likely reason the user cannot find the company WLAN form her own device?

a. Company WAP has its radio turned off
b. Company WAP is powered down or disconnected.
c. Laptop’s wireless network is toggled to the off position.
d. Company WAP has SSID broadcast disable
e. User’s laptop NIC has MAC address filtering enabled.

Disabling SSID broadcast will make your WLAN network name invisible to other users. However, this only hides the name, not the network itself. that's why the user cannot find the company WLAN on her computer but yet can connected to the company WLAN and can browse to multiple websites with no problem from their company-assigned laptops.

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