Answer:
Establish mutual trust and a feeling of calmness without which it would be hard to rationally discuss the problem and find a resolution.
When trying to solve a conflict, it is important to pay attention to how we deal with it and the kind of feelings that we encourage among the people involved in the problem. It is vital to ensure that the dominant feelings are those of calm and trust. This can be more easily achieved if we talk honestly and lovingly. Such a speech encourages people to work with each other in order to reach a solution.
