If a student just changed his Student Access password, but forgot it and wants you to look it up for him like you did last year, what do you tell this student?
a) Apologize and inform the student that you cannot retrieve or access their password for security reasons.
b) Ask the student to try to remember the new password or reset it using the "Forgot Password" feature.
c) Suggest the student contact the IT department or the Student Access support team for assistance.
d) Provide the student with their previous year's password as a one-time exception.