Mrs. kate glasgow is an 82-year-old patient in the family practice where you work. mrs. glasgow re- cently suffered a mild cerebrovascular accident (cva) and her son is trying to help coordinate her care. mrs. glasgow does not understand when or how to take her new medications, she is concerned about whether her health insurance will cover the cost of frequent clinic appointments and assistive devices, she doesn't understand how to prepare for magnetic resonance imaging (mri) the provider ordered, and she dislikes having to comply with getting blood drawn every week.